Refund Policy

At Vaha Engineering Company, we are committed to delivering high-quality engineering services and products. This Refund Policy outlines the terms and conditions under which refunds may be issued.
 

1. Services (Engineering, Consulting, Design & Installation)

 

Due to the technical and customized nature of our engineering services:

• Payments made for consultation, design, software development, technical drawings, feasibility studies, or engineering advisory services are non-refundable once the work has commenced.

• If a project is canceled before work begins, a refund may be issued minus administrative and processing fees.

• If cancellation occurs after project initiation, refunds will be calculated based on the portion of work completed.
   

2. Custom-Made or Fabricated Products
 

• Custom-built, fabricated, or specially ordered equipment is non-refundable once production has started.

• If cancellation occurs before production begins, a partial refund may be granted after deducting material procurement and administrative costs.

3. Standard Products & Equipment

 

For non-custom, standard equipment:

• Refund requests must be made within [7–14 days] of delivery.

• Items must be unused, undamaged, and returned in original packaging.

• Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly supplied.

4. Payment Processing Fees

 

Refunds may be subject to deduction of:

• Bank transfer fees

• Payment gateway charges

• Currency conversion fees (if applicable)
   

5. Project-Based Contracts

 

For large-scale engineering projects governed by signed contracts:

• Refund and termination terms will be subject to the specific contract agreement.

• Contract terms will supersede this general refund policy.
   

6. Refund Processing Time

 

Approved refunds will be processed within 7–14 business days and returned via the original payment method unless otherwise agreed.